Refund Policy

Refund Eligibility

We offer refunds under the following circumstances:

• Technical issues preventing access to purchased content
• Duplicate purchases made by mistake
• Cancellation within 7 days of purchase for annual subscriptions
• Account closure requests (subject to verification)

Refund Process

To request a refund, please contact our support team with your order details. Refunds will be processed within 5-7 business days after approval.

Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Partially consumed digital content
• Test series accessed after the refund period
• Physical study materials that have been delivered

Contact Us

For refund requests or questions about our policy, please contact us at:

Email: support@prepgrind.com
Phone: Customer Support Helpline
Address: PrepGrind Support Team